Technical Support ManagerTechnical Support Manager

Technical Support Manager

Job type: Direct-Hired

Posted: 17-07-2023

Salary: 100,000 THB / Monthly

Email: kittisak@40hrs.co.th

Monitors online security (Infrastructure) for users and networks and takes (95% Internal User – 5% External User // Remote Support)
Prioritize IT-related problems as they come in to Help Desk, Conference Room and escalate when necessary
Assign problems/tasks to tech support specialists
Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur
Analyze situations and determine resources needed to solve them
Make decisions quickly, often with limited information
Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements
Organized support, troubleshooting, and repair for IT equipment and networks

Bachelor’s Degree or higher in Information System, Computer Science, Computer Engineer or related fields (Top Universities)
Age 35 < 45 yrs
support user all of company + some customer
Manage Team < 10 people and can operate by himself
Exp in handle Team for support
Minimum 3 years experience in management level
Strong leadership and decision making skills
Troubleshoot software operating system
Creative, hardworking, initiative, positive attitude toward team working
Able to work under pressure
Excellent command of spoken and written English
Proficiency in office PC skills (MS Excel, PowerPoint and word)

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